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  • Q: What is the difference between BASIC and Premium membership?
    We offer two different kinds of memberships for our service. BASIC Membership: No payment is required. By registering with a valid email address or Facebook account, you can watch Free content with ads. You won't have access to videos that are exclusively for PREMIUM members. *Access to PREMIUM content for 24 hours after upload. PREMIUM Membership: You can enjoy all our content, including PREMIUM content, in Full HD without in-stream video ads. Monthly Membership fee is US$10.99/30 days. Annual Membership is also available for US$109.99/year. You can also purchase a 24-hour PREMIUM membership pass that will give you unlimited access to PREMIUM content for 24 hours. (Pay-Per-View movies are not included in your PREMIUM membership. You will have to pay for each individual movie when you rent them. The price of PPV movies ranges from US$1.99 to US$4.99)
  • Q: Do you still see video ads as a PREMIUM member?
    *Due to a policy change effective April 18th, 2019, only In-stream Video Ads will be turned OFF for PREMIUM Members *Starting September 26th, 2019, PLUS members will see video ads while streaming free content in KOCOWA category due to changes in our content licensing agreement. If you've been paying for a PREMIUM Membership and started seeing In-stream Video Ads during video playback, please check the following: Please check on the upper right corner and see if it says [FREE TRIAL SKIP ADS] in Green box. If it says [FREE TRIAL SKIP ADS], 1. Click profile icon on the top right corner. 2. Input your E-mail address and Password or login with Facebook/Apple ID If you are using the OnDemandKorea app on a Smartphone, Tablet, or Apple TV, please log in with your login information on our app.
  • Q: What content can I watch on ODK CHANNELS?
    Currently, you can watch Yonhap News TV in real-time broadcasting on ODK Channels, and other dramas, movies, entertainment shows, and cultural programs are provided. We plan to visit members with more diverse content in the future.
  • Q: How do I make changes to my current membership/plan?
    Log in to our website with your PREMIUM account on a web browser Click [Account] at the top right corner Click [Account] page, and click [Change Plan] Please select the plan you would like to switch to on the ODK Membership page and follow the instructions to make your purchase. If you choose to downgrade your membership to a lower-tier plan, your current membership will remain active until its scheduled end date. Please refer to our payment page for details. When upgrading to a higher tier plan, your current membership will be canceled and you will be upgraded to the new membership of your choosing with immediate effect. In this case, you will be charged a prorated amount with the remaining amount in your current subscription automatically deducted from your purchase so you will only be charged the difference. To check the exact amount charged for your transaction, please check your invoice in the email you receive from us. (However, if you signed up with us through a Facebook account and didn't share your email information, you will not receive an invoice due to the lack of a recipient email address). Please refer to our payment page for details.
  • Q: I can't see the 24 hour free content on the Roku/Apple TV apps.
    Per our content licensing agreement, we are unable to provide PREMIUM content free for 24 hours on Roku. Please upgrade to a PREMIUM membership plan or access OnDemandKorea through our website or official app
  • Q: How do I sign up for a PREMIUM membership?
    Please follow the instructions below to sign up for PREMIUM membership. 1. Click on [FREE TRIAL SKIP ADS] at the top right corner. 2. Click on the plan you would like to subscribe to. 3. Enter your Payment Information and then click on Subscribe. On our payment screen, the MM/YY refers to your card's expiration date. You will see 06/16 on the card below. In this case, the MM is 06 and the YY is 16. The CVC refers to the 3 digit number on the back of a Visa or Mastercard. On an American Express card, this will be the 4 digit number on the front of your card. *Signing up for PREMIUM membership is not available on the OnDemandKorea app at this moment, please use a web browser on your computer or mobile device.
  • Q: How do I cancel my PREMIUM membership?
    Please refer to the following instructions to cancel your PREMIUM Membership. 1. Log in to our website with your PREMIUM account on a web browser 2. Click [Account] at the top right corner 3. Click [Subscription] page and Click [Cancel Membership] at the bottom right corner 4. Follow the instructions to cancel your membership. Once your PREMIUM membership is canceled, your subscription will remain active until its scheduled end date. Any previous payments cannot be refunded. Once your subscription expires, your account will be downgraded to a Basic account. With a Basic account, you can still access free content. However, the videos will not be in Full HD and you will see video ads before and during video playback.
  • Q: What is the content preview feature and how do I use it?
    You can watch a short video of the program by hovering your mouse over the content you are curious about on the home screen. This is a function that can enhance the accessibility of various contents and increase the efficiency of viewing by previewing the video.
  • Q: What is ODK CHANNELS
    ODK Channels is a new service of OnDemandKorea where you can watch real-time broadcasting of Yonhap News TV in Korea and various genres of content directly organized by the OnDemandKorea.
  • Q: How do I use PIP (picture in picture)?
    Even if you search for another program while watching, you can continue to watch the program on a small screen. Click the small square button at the bottom right of the screen. You can move the PIP screen to the up or down position.
  • Q: Which content can PREMIUM members watch?
    A PREMIUM membership grants you access to all of OnDemandKorea's content, excluding PPV movies, without any in-stream video ads. Program posters and episodes labeled PREMIUM are only accessible to PREMIUM members. To upgrade to a PREMIUM member, please purchase a PREMIUM Monthly (US$10.99) or PREMIUM Annual plan (US$109.99) on the ODK Membership page.
  • Q: Which devices can I use to watch OnDemandKorea?
    OnDemandKorea can be viewed on a Computer, Smartphone or Tablet's web browser, iOS App, Android App, Apple TV, Roku, and Smart TV app (Samsung, LG, Fire TV, Android TV) . * Older models may not be supported. If you are a PREMIUM member, please make sure to Log in to the same account on each device to enjoy without video ads service. * Please refer to the links below in order to download the OnDemandKorea app. *Apple TV app is available to PREMIUM Members only.
  • Q: How to install OnDemandKorea app on LG Smart TV?
    Please follow the steps below: 00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control to go to the Home Dashboard. 02. Move your cursor on the screen using your remote and find and select ‘LG Content Store’. 03. Type ‘ondemandkorea’ in the search bar on the top right corner. 04. Look for the OnDemandKorea app in the search results. 05. Select the app and select ‘Install’. 06. If you are not signed into your LG account, a dialogue box will pop up telling you to sign in to install. Select “Yes”. 07. Three sign in options will show on the screen. 08. Signing in with an existing account: If you already have an LG account, you can select ‘Sign in On TV’ to directly log in on TV. Then, select ‘LG Account Sign In’. 09. In the next screen, you will see a list of your LG accounts saved on this TV device. Select the account you wish to log into, and enter the email and password. If you want to add your LG account that isn’t saved on this TV, select ‘New Account’. 10. Sign in on this page with your email and password. 11. Once you’re signed in, the app will start downloading. Select ‘Launch’ to open the app once the download is complete. 12. Creating a new account: If you don’t have an LG account, you can create a new account directly on TV. Select ‘Sign in On TV', then select ‘Create LG Account’. 13. Review and agree to Terms and Conditions to proceed. Input the email you want to use for your LG account, then password that meets the requirements, and your date of birth. 14. In the next screen, you will see that a verification email has been sent to your email. Check your email app and click ‘OK’ on the TV screen. 15. Open the verification email and click ‘Confirm’. 16. Go back to your TV and sign into the account you’ve just created. 17. The app will start downloading once you are signed in. Select ‘Launch’ to open the app. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: How to install OnDemandKorea app on Samsung Smart TV?
    00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control. 02. Scroll all the way to the left to find ‘APPS’ at the bottom of the screen. Select ‘APPS’. 03. Type ‘ondemandkorea’ in the search bar on the top right corner. 04. Look for the OnDemandKorea app in the search results. 05. Select the app and select ‘Install’. 06. When the dialogue box pops up telling you to sign in to install, select ‘Sign In’. 07. You will see a list of your saved Samsung accounts on this TV device. - Select the one you wish to use and log in. - If you have a Samsung account but it isn’t saved on this TV, please select ‘Sign In’ and log in using your email and password. - If you don’t have a Samsung account, select ‘Create Account’ on the bottom of the screen. 08. To create a new account on Samsung, you need to use your mobile device. In the next screen, you will see a QR code. Scan the QR code with the camera app. You can also manually enter the listed URL on your web browser. 09. If you’ve manually entered the URL on your web browser, input the authorization code from the TV screen into the provided field on your mobile device. If you’ve scanned the QR code, you will skip inputting the authorization code. Instead, proceed by selecting ‘Sign In’. 10. Select ‘Create Account’ at the bottom of your mobile screen. 11. Agree to Terms and Conditions to begin the sign-up process. Input your information required for account creation, including email, password, full name, date of birth, and Zip Code. 12. When you receive the verification email, open your email app and get the 6-digit verification code. 13. Go back to the Samsung account page on your mobile web. Input the verification code in the provided field and click ‘Next’. 14. Your Samsung account has been created. Sign into the account you just created on your mobile device. 15. Set up your 2-step verification if you’d like, or otherwise select ‘Not Now’. 16. Once you are signed in, you can register your credit/debit card. You can also skip card registration by closing your mobile web browser. Go back to your Smart TV screen and you will see that you are already signed in on TV. Click ‘Done’ on the TV screen. 17. The app will start downloading when you are done. Select ‘Launch’ to open the app once the download is complete. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: How to install OnDemandKorea app on Android TV?
    Please follow the steps below: 00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control. 02. You will need to sign in with your Google account in order to install any apps. Select 'Settings' in the top right corner if you are not already signed in. Under the ‘General Settings’, select ‘Accounts & Sign In’. 03. You will see a list of Google accounts that you have already saved on your TV. Select the account you want to sign into. If you have a Google account that isn’t saved on this TV, select ‘Add Account’. 04. Click ‘Sign In’ in the next screen in order to either log into your Google account or create a new one. 05. If you already have a Google account, sign in using your gmail and password. If you don’t have a Google account, select ‘Create Account’ on the bottom. 06. Enter your personal information required for account creation including your full name, date of birth and gender. Then create a username that you want to use for your gmail account. Create a password that meets the requirements. 07. Input your phone number with which you can receive a 6-digit verification code. 08. When you get a verification code via text, input the code in the provided field on your TV screen. 09. Confirm the information you just input. Review and agree to Privacy and Terms to proceed. 10. Your Google account has been created. You will see that you are already signed into this account and it has been saved on ‘Accounts & Sign In’. 11. Go back to the Home Dashboard. Navigate to ‘Google Play Store’ on the screen. 12. Select ‘Google Play Store’ and type ‘ondemandkorea’ in the search bar on the top right corner. 13. When the search results pop up, look for the ‘OnDemandKorea’ app. 14. Select the app and select ‘Install’. Once it’s done downloading, select ‘Launch’ to open the app. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: How do I sign up for a PREMIUM membership?
    Please follow the instructions below to sign up for PREMIUM membership. 1. Click on [FREE TRIAL SKIP ADS] at the top right corner. 2. Click on the plan you would like to subscribe to. 3. Enter your Payment Information and then click on Subscribe. On our payment screen, the MM/YY refers to your card's expiration date. You will see 06/16 on the card below. In this case, the MM is 06 and the YY is 16. The CVC refers to the 3 digit number on the back of a Visa or Mastercard. On an American Express card, this will be the 4 digit number on the front of your card. *Signing up for PREMIUM membership is not available on the OnDemandKorea app at this moment, please use a web browser on your computer or mobile device.
  • Q: Why was my payment declined?
    If your transaction was declined, there could be issues with your payment information. If the payment info you provided is correct, please contact your card company. If your transaction was declined, please re-enter your payment info.
  • Q: As a PREMIUM member, I was charged twice this month
    If you were charged twice in one month, you might have created 2 separate accounts and registered for PREMIUM memberships with both of them. In order to resolve this issue, please send an email to help@ondemandkorea.com with the following information: 1. The email address you registered with 2. The last 4 digits of the card you used for payment, the payment amount, and the dates on which you were charged 3. Your full name
  • Q: How do I cancel my PREMIUM membership?
    Please refer to the following instructions to cancel your PREMIUM Membership. 1. Log in to our website with your PREMIUM account on a web browser 2. Click [Account] at the top right corner 3. Click [Subscription] page and Click [Cancel Membership] at the bottom right corner . 4. Follow the instructions to cancel your membership. Once your PREMIUM membership is canceled, your subscription will remain active until its scheduled end date. Any previous payments cannot be refunded. Once your subscription expires, your account will be downgraded to a Basic account. With a Basic account, you can still access free content. However, the videos will not be in Full HD and you will see video ads before and during video playback.
  • Q: I would like to change the payment information for my PREMIUM membership
    Please see below to update your payment information. 1. After logging in, Click on [Account] at the top right corner 2. Click [Subscription] on Account page 3. Click [Update] to the right of the payment method 4. Enter your new payment information and click [Update] in the green box. 5. Payment will be made with the updated payment information on the next membership payment date.
  • Q: Do you still see video ads as a PREMIUM member?
    *Due to a policy change effective April 18th, 2019, only In-stream Video Ads will be turned OFF for PREMIUM Members *Starting September 26th, 2019, PLUS members will see video ads while streaming free content in KOCOWA category due to changes in our content licensing agreement. If you've been paying for a PREMIUM Membership and started seeing In-stream Video Ads during video playback, please check the following: Please check on the upper right corner and see if it says [FREE TRIAL SKIP ADS] in Green box. If it says [FREE TRIAL SKIP ADS], 1. Click on the [Profile Icon] at the top right corner. 2. Input your E-mail address and Password or login with Facebook/Apple ID If you are using the OnDemandKorea app on a Smartphone, Tablet, or Apple TV, please log in with your login information on our app.
  • Q: How do I use a coupon for OnDemandKorea?
    In order to use an OnDemandKorea coupon, please follow the instructions below: 1. After logging in with your OnDemandKorea BASIC member account, click [FREE TRIAL SKIP ADS] in the upper right corner. *Coupons can only be used by BASIC members. If you are currently using a paid membership, please cancel your membership and use the coupon in BASIC membership status. 2. Please select a membership plan to which your coupons can be applied. Coupons can be used on the payment screen of the applicable membership plan. 3. After entering your payment information and coupon code on the payment screen, click [Apply] to apply the coupon, and then click the [Subscribe] button. * Depending on the type of coupon, you may receive benefits such as a free trial or discount at the time of payment. * In the case of a free trial coupon, payment does not occur during the period specified in the coupon, and when the free trial period ends, payment is automatically made to the card registered by the member when subscribing.
  • Q: How do I create a BASIC account?
    Please follow the instructions below to Sign Up for a BASIC membership. 1. Please click on [Account], and click [Sign Up] 2. Please enter your email address and password to sign up. Please make sure to remember this email address and password as it will be your login information
  • Q: I can't remember my password. I do not receive a password change email.
    Please check your Spam folder as automated emails can be marked as spam or junk email by some email providers. If you still can't find the email, 1. BASIC ODK Members : Contact us by email at help@ondemandkorea.com with the email address that you registered with us and we will send you a new password. 2. PREMIUM Members : Contact us by email at help@ondemandkorea.com with the email address that you registered with us and the last four digits of the credit card you used to pay for your membership and we will send you a new password.
  • Q: I would like to change the email address that I use to login for my PREMIUM membership 2.0
    To change your registered email address to another email address, please refer to the following. *ODK Box, Facebook, and Apple ID accounts cannot be changed 1. Click [Account] page. 2. Click [Change] next to your email address. 3. When the window below appears, enter the email you want to change and follow the instructions to complete the email address change.
  • Q: How do I delete my OnDemandKorea account?
    To delete your account, please refer to the following. 1. Click [Account] page. 2. Click [Delete Account] below When the window below appears, enter your password and click [Delete Account].
  • Q: How to install OnDemandKorea app on Android TV?
    Please follow the steps below: How to install OnDemandKorea app on Android TV? 00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control. 02. You will need to sign in with your Google account in order to install any apps. Select 'Settings' in the top right corner if you are not already signed in. Under the ‘General Settings’, select ‘Accounts & Sign In’. 03. You will see a list of Google accounts that you have already saved on your TV. Select the account you want to sign into. If you have a Google account that isn’t saved on this TV, select ‘Add Account’. 04. Click ‘Sign In’ in the next screen in order to either log into your Google account or create a new one. 05. If you already have a Google account, sign in using your gmail and password. If you don’t have a Google account, select ‘Create Account’ on the bottom. 06. Enter your personal information required for account creation including your full name, date of birth and gender. Then create a username that you want to use for your gmail account. Create a password that meets the requirements. 07. Input your phone number with which you can receive a 6-digit verification code. 08. When you get a verification code via text, input the code in the provided field on your TV screen. 09. Confirm the information you just input. Review and agree to Privacy and Terms to proceed. 10. Your Google account has been created. You will see that you are already signed into this account and it has been saved on ‘Accounts & Sign In’. 11. Go back to the Home Dashboard. Navigate to ‘Google Play Store’ on the screen. 12. Select ‘Google Play Store’ and type ‘ondemandkorea’ in the search bar on the top right corner. 13. When the search results pop up, look for the ‘OnDemandKorea’ app. 14. Select the app and select ‘Install’. Once it’s done downloading, select ‘Launch’ to open the app. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: On which Smart TV can I install the OnDemandKorea app and how do I install the OnDemandKorea app on my Smart TV?
    You can watch on the following types of TVs: Samsung Smart TV LG Smart TV Android TV * Older models may not be supported. a) How to install on Samsung Smart TV You need a Samsung account to use the Apps. Please create a Samsung account. For details on account creation, please check your TV manual or contact Samsung. Please create a Samsung account and log in. 1. Select Apps on TV Home menu 2. Search OnDemandKorea 3. Click Install 4. Install complete b) How to install on LG Smart TV 1. Select LG Content Store on TV Home menu 2. Search OnDemandKorea 3. Click Install 4. Install complete c) How to install on Android TV 1. Click App from the Home screen 2. Open Google Play Store and search for OnDemandKorea 3. Install the OnDemandKorea app 4. Click Open once the app is completely installed
  • Q: How to install OnDemandKorea app on LG Smart TV?
    Please follow the steps below: 00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control to go to the Home Dashboard. 02. Move your cursor on the screen using your remote and find and select ‘LG Content Store’. 03. Type ‘ondemandkorea’ in the search bar on the top right corner. 04. Look for the OnDemandKorea app in the search results. 05. Select the app and select ‘Install’. 06. If you are not signed into your LG account, a dialogue box will pop up telling you to sign in to install. Select “Yes”. 07. Three sign in options will show on the screen. 08. Signing in with an existing account: If you already have an LG account, you can select ‘Sign in On TV’ to directly log in on TV. Then, select ‘LG Account Sign In’. 09. In the next screen, you will see a list of your LG accounts saved on this TV device. Select the account you wish to log into, and enter the email and password. If you want to add your LG account that isn’t saved on this TV, select ‘New Account’. 10. Sign in on this page with your email and password. 11. Once you’re signed in, the app will start downloading. Select ‘Launch’ to open the app once the download is complete. 12. Creating a new account: If you don’t have an LG account, you can create a new account directly on TV. Select ‘Sign in On TV', then select ‘Create LG Account’. 13. Review and agree to Terms and Conditions to proceed. Input the email you want to use for your LG account, then password that meets the requirements, and your date of birth. 14. In the next screen, you will see that a verification email has been sent to your email. Check your email app and click ‘OK’ on the TV screen. 15. Open the verification email and click ‘Confirm’. 16. Go back to your TV and sign into the account you’ve just created. 17. The app will start downloading once you are signed in. Select ‘Launch’ to open the app. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: How do I log in on the Roku channel (App)?
    Select 'Sign In' and enter your email and password in 'Continue with Your Email'. 1. Click 'Sign In' 2. Click “Continue with Your Email” 3. Enter 'Email” & “Password'.
  • Q: How to cast OnDemandKorea to chromecast?
    Chromecast is only available to PREMIUM members. Please cast the screen once you have installed Chromecast on your TV and connected it to your device. [Computer] [Mobile App] Please double-check if you signed in with your account or Chromecast connection if the casting is unavailable.
  • Q: How do I sign in from the Smart TV app?
    Please sign in by following the instructions below. 1. Please click the [Profile] icon from the category on the Home screen. 2. Please click [Sign In] to log in with your ODK account Sign In on Web - You can log in through the website or QR code Sign In on TV - You can log in by entering your email address.
  • Q: Which devices can I used to watch OnDemandKorea? 2.0
    OnDemandKorea can be viewed on a Computer, Smartphone or Tablet's web browser, iOS App, Android App, Apple TV, Roku, and Smart TV app (Samsung, LG, Fire TV, Android TV). * Older models may not be supported. If you are a PREMIUM member, please make sure to Log in to the same account on each device to enjoy without video ads service. * Please refer to the links below in order to download the OnDemandKorea app. *Apple TV app is available to PREMIUM Members only.
  • Q: How can I add/remove the "Favorites" list in the Smart TV app?
    < How to add a favorite > 1. Click the program you want to add. 2. Click "Add to Favorites" next to the "Play Now" button. 3. The program is now added to your Favorite list. 4. You can check your Favorite list in the [Favorite] category on the Home screen. < How to remove a favorite > 1. Click the program you want to remove. 2. Click the Bookmark icon next to the "Play" button. 3. You have successfully removed the program from your favorite list.
  • Q: How to install Apple TV app?
    In order to install the OnDemandKorea app on your Apple TV device: 1. Open the App Store app from your Apple TV home screen. 2. Go to the Search function located in the upper right section of the App Store and search for "OnDemandKorea". Once the search result comes up, click on our app. 3. On the next screen, click the download button as shown below. 4. Now you will see the OnDemandKorea app on your Apple TV home screen. 5. Open our app and login with your ODK account in order to use our app.
  • Q: How do I watch PREMIUM content?
    You have to sign in with a PREMIUM membership account. If you are already a PREMIUM member, please sign in. If you are not a PREMIUM member, you can subscribe to a PREMIUM membership at www.ondemandkorea.com.
  • Q: Why I couldn't use Chromecast for some content?
  • Q: I'm a PREMIUM member and I see video ads when watching ODK channels 2.0
    ODK Channels is a new service that automatically plays and recommends content based on video advertisements, and is not eligible for ODK PREMIUM membership benefits.
  • Q: How to install OnDemandKorea app on Roku?
    1. Click “Search” on Roku home screen 2. Search “ondemandkorea” 3. Click “OnDemandKorea" 4. Click “Add channel” 5. “OnDemandKorea” installation is complete.
  • Q: How to install OnDemandKorea app on Samsung Smart TV?
    Please follow the steps below: 00. How to check the year of manufacture on your Smart TV Check the label on the back of the TV device: Check the Manufactured Date on the back of the TV. 01. Press the ‘Home’ button on your remote control. 02. Scroll all the way to the left to find ‘APPS’ at the bottom of the screen. Select ‘APPS’. 03. Type ‘ondemandkorea’ in the search bar on the top right corner. 04. Look for the OnDemandKorea app in the search results. 05. Select the app and select ‘Install’. 06. When the dialogue box pops up telling you to sign in to install, select ‘Sign In’. 07. You will see a list of your saved Samsung accounts on this TV device. - Select the one you wish to use and log in. - If you have a Samsung account but it isn’t saved on this TV, please select ‘Sign In’ and log in using your email and password. - If you don’t have a Samsung account, select ‘Create Account’ on the bottom of the screen. 08. To create a new account on Samsung, you need to use your mobile device. In the next screen, you will see a QR code. Scan the QR code with the camera app. You can also manually enter the listed URL on your web browser. 09. If you’ve manually entered the URL on your web browser, input the authorization code from the TV screen into the provided field on your mobile device. If you’ve scanned the QR code, you will skip inputting the authorization code. Instead, proceed by selecting ‘Sign In’. 10. Select ‘Create Account’ at the bottom of your mobile screen. 11. Agree to Terms and Conditions to begin the sign-up process. Input your information required for account creation, including email, password, full name, date of birth, and Zip Code. 12. When you receive the verification email, open your email app and get the 6-digit verification code. 13. Go back to the Samsung account page on your mobile web. Input the verification code in the provided field and click ‘Next’. 14. Your Samsung account has been created. Sign into the account you just created on your mobile device. 15. Set up your 2-step verification if you’d like, or otherwise select ‘Not Now’. 16. Once you are signed in, you can register your credit/debit card. You can also skip card registration by closing your mobile web browser. Go back to your Smart TV screen and you will see that you are already signed in on TV. Click ‘Done’ on the TV screen. 17. The app will start downloading when you are done. Select ‘Launch’ to open the app once the download is complete. If you need more information, please visit Step-by-step Guide to the New OnDemandKorea: Go to the link
  • Q: How can I turn on subtitles in the Smart TV app?
    1. Click the [Subtitle] icon located in the right corner of the video. 2. Select the subtitle language.
  • Q: How can I sign up for Premium membership on Smart TV?
    Sign up and PREMIUM membership subscription is not available on Smart TV. Please register on our website www.ondemandkorea.com.
  • Q: The OnDemandKorea app does not work on my Smart TV 2.0
    In order to know if your smart TV is a TV that the OnDemandKorea app can watch normally, we need to know the model code of the TV you are using. To check the model code, please follow the steps below. 1. Click the Settings button on the remote control. 2. Select Customer Support. 3. Please select customer support information. 4. After checking the model code of your smart TV product information in the customer support information, please contact the customer center by email. Email address is help@ondemandkorea.com.
  • Q: How can I sign in with my Facebook/Apple account in the Smart TV app? 2.0
    Please sign in by following the instructions below. 1. Please click the [Profile] icon from the category on the Home screen. 2. Please click [Sign In] to sign in with your ODK account. 3. Click [Sign In on TV] and select and click Sign In with your Facebook/Apple account located below.
  • Q: How do I change the language on the Roku channel (App)?
    Press “↑” on the Roku remote control and select “Settings”. You can change the language to your preferred language in “Language Settings”. 1. Press “↑” on the Roku remote control and select “Settings” 2. You can change the language of your choice by selecting “Language”
  • Q: I can't log in to my Facebook account on Roku, how do I log in?
    You can log in to OnDemandKorea with the email that’s listed on your Facebook account. We sent a password to your email so please check the mailbox or spam folder. If you need support, please contact us at help@ondemandkorea.com or 855-720-2203.
  • Q: How do I change the language in the Smart TV app?
    1. Please click [Profile Icon] from the Home screen category 2. Click [Language] 3. Select [English or 한국어]
  • Q: How do I check which account is logged in to the Roku channel (App)?
    You can check your login account by pressing “↑” on the Roku remote control and then selecting “Settings”. 1. Press “↑” on the Roku remote control and select “Settings” 2. If you select “Account Information”, you can check the logged-in account.
  • Q: I am experiencing issues watching content on OnDemandKorea.
    In case of any problems, please send the information below to help@ondemandkorea.com. 1. The device you use to watch OnDemandKorea (Computer website, Apple iOS, Android App, Apple TV) 2. If you're using a computer, what browser are you using? (Google Chrome, Microsoft Edge, Internet Explorer, etc.) or are you using the On Demand Korea app on your mobile device? 3. The program where you see this error and the episode (ex. My Ugly Duckling E70 - 01/14/2018) 4. The time of video when this issue occurs (ex. 6:05 of video) 5. Your IP address (https://ipinfo.io Please click on this link and send a screenshot or picture of your screen) 6. Your Internet Speed (https://fast.com/ Please click on this link and send a screenshot or picture of your screen) 7. Take a picture or screenshot of the screen where the problem occurs and attach it. Once we receive the above information, we will look into the issue and reply with a potential solution as soon as possible.
  • Q: I am using the OnDemandKorea app on an Apple device, but I'm having issues.
    If you're having issues using our app on your Apple device, please uninstall the OnDemandKorea app from your device and reinstall it. How to delete OnDemandKorea app: 1. Go to Settings. 2. Press General. 3. Press Storage. 4. Find the OnDemandKorea app. 5. Press the ODK app and delete the app. How to install OnDemandKorea app: 1. Go to App Store. 2. Search for OnDemandKorea app. 3. Install the OnDemandKorea app by pressing GET or the cloud icon. 4. Please press OPEN after the installation. 5. Please log in with your ODK account to use your membership. *If you are a PREMIUM member, please log in after restarting our app in order to use your membership. If the problem is still not resolved, please visit https://support.apple.com/en-us/guide/iphone/iph248b543ca/ios.
  • Q: I am using the OnDemandKorea app on an Android device but I'm having issues.
    If you're having issues using our app on your Android device, please uninstall the OnDemandKorea app from your device and reinstall it. If you're still having issues, please follow the instructions below: 1. Go to Settings on your phone 2. Press Apps and then click on Application Manager 3. In your Application Manager, find the OnDemandKorea App. 4. Click Force Stop in our app. 5. Then go to Storage in our app and press Clear Cache Please restart the app and try viewing the content. *If you are a PREMIUM member, please log in after restarting our app in order to use your membership. If the problem is still not resolved, please visit https://support.google.com/android/answer/2668665?hl=en.
  • Q: How to disable ADblock on web browser?
    Note: The tutorial below is based on Chrome for macOS. If you are using Chrome on a Windows PC or an iOS or Android device, the interfaces will look slightly different but the processes should be similar. Step 1: Open the Chrome browser and go to Extensions. You can do this by clicking the three vertical dots located at the top-right corner of your browser. Then click More Tools and Extension. Step 2: Toggle your AdBlock off. Depending on how many extensions you’ve added to Chrome, it may take you a while to locate “Adblock”. Step 3: If you want to remove AdBlock for good, not just temporarily disable it, simply click the Remove button. Alternatively, you can click on the AdBlock icon at the top-right corner beside the three vertical dots, then hit Pause on this site. How to Disable AdBlock Safari Note: If you’re using the Safari browser on a PC or an iPhone/iPad, the interface will be different. However, the processes should be similar. Step 1: Open the Safari browser. Click the Safari menu at the top-left corner of your screen, followed by Preferences. Step 2: Go to the Extensions tab on the new window that pops up, then simply uncheck AdBlock and it will be disabled. Step 3: If you want to permanently remove AdBlock from Safari, click Uninstall. Similar to Chrome, you don’t have to necessarily go to Settings. You can disable AdBlock for just one website. To do so, locate the icon on the left side of the address bar. Click Don’t run on this page and you’re all set. How to Disable AdBlock on Firefox Note: If you use Firefox for Windows 10, iOS, or Android, the interface will look different but the processes should be quite similar. Step 1: Open your Firefox browser, click Tools at the top of your screen, and then click Add-ons. Step 2: Click Extensions. A window with all your installed extensions will appear. Then, disable AdBlock. Step 3: If you want to permanently remove AdBlock from Firefox, simply hit the Remove button (right next to Disable). How to Disable AdBlock on Microsoft Edge Note: If you are using Microsoft Edge (or Internet Explorer) on a PC, you can also turn off AdBlock easily. Just follow the steps below. Step 1: Open the Edge browser. Click the three-dot setting icon and select Extensions. Step 2: Find the AdBlock extension and click the geared setting icon. Step 3: Toggle AdBlock from on to off. If you want to completely remove this ad blocker extension, hit the Uninstall button below.
  • Q: I have inquire relate about OnDemandKorea.
    For inquiries related to OnDemandKorea, please refer to the following. ODK Box (888) 213-5924 ODK Shop (714) 266-1432 Human Resource Team (714) 853-5514 Advertising-related inquiries (714) 292-0706
  • Q: How do I watch a Pay-Per-View movie? Do PREMIUM members get to watch Pay-Per-View movies for free?
    If you would like to rent a Pay-Per-View movie: 1. Click on Pay-Per-View at the top of our website. 2. Click on the movie you would like to watch. 3. Our Pay-Per-View movies range from US$1.99 to US$4.99. Click on Rent for US$ and input your payment information. *Once you rent a movie, you can watch it as many times as you would like for a 48-hour period on your computer, smartphone, tablet, Apple TV, or Smart TV. *After the 48-hour period passes, you can no longer access the movie. *Even if you are a PREMIUM member, you have to pay for each Pay-Per-View movie individually.
  • Q: I currently live in North/South America, but I'm seeing the message "Video available in North/South America Only"
    Are you using a VPN of some kind that alters your IP address to another location? If so, please turn the VPN off so our website can recognize your IP Address as North or South America. If you reside in North or South America and you're seeing this issue, please email us at help@ondemandkorea.com and provide the following information: 1. Your IP Address (For your IP Address, please click on the link ipinfo.io and send us a screenshot or picture of your screen.) 2. The device you use to view OnDemandKorea 3. The programs you are unable to access *Some content including CJ content are not available in Mexico and South America.
  • Q: It's inconvenient because the TV Guide is gone. Where can I see the list of programs airing today?
    The previously displayed TV guide list has improved to make it easier to use. Popular contents are now more conveniently viewed along with the program posters. You can check the updated contents in the <What's New> carousel.
  • Q: How to add "OnDemandKorea" KakaoTalk channel?
    <How to Add 'OnDemandKorea' KakaoTalk Channel> Option 1: Please scan the QR code shown below with your smartphone's camera. Option 2: You can add a channel by clicking on this link via your smartphone or other devices. For more information, please contact help@ondemandkorea.com or 855-720-2203.
  • Q: How do I add/remove favorites on a website?
    <How to Add Favorites> 1. Click the program you want to add. 2. Click "Favorite" icon next to the Play button. You can check the added content in the Favorites list. <How to remove a favorite> 1. Click the program you want to remove. 2. Click the icon next to the Play button. You have successfully removed the program from your favorite list. If you want to delete all content added to your Favorites, click [Clear All] in the upper right corner.
  • Q: How do I turn on/off OnDemandKorea app notifications?
    Please follow the steps to turn on and off Push Notification. 1. Click Account on the right bottom and go to Settings 2. Click Push Notification 3. Turn On or turn off the notification [Android] [iOS]
  • Q: Can I use OnDemandKora in other countries?
    We are sorry to inform you that OnDemandKorea is available only in North and South America at the moment. We are making continued efforts to expand our service to those located outside these regions.
  • Q: What is the phone number for OnDemandKorea's customer service department?
    OnDemandKorea's customer service department can be reached at (855) 720-2203. We are open from Monday to Friday 9 AM to 6PM (Pacific Time). Our lunch hour is from 12PM to 1PM. If you need help during our lunch hour or outside business hours, please send us an email. We will get back to you as soon as possible. If you would like to reach us by email, please send us an email at help@ondemandkorea.com.
  • Q: How do I turn on subtitles for videos?
    We have English subtitles for some of our dramas & shows and these are marked next to the posters/episodes. You can select subtitles on the bottom right side of the player. If a program does not have subtitles, it means we do not have the necessary licensing to provide subtitles for that program. We apologize for the inconvenience. [Web] [Mobile App]

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